Refund policy

Our standard return period is 30 days from the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If a return is requested, any promotional gift must also be returned or its value may be deducted from the refund. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@lavanaura.com for approval. Returns will need to be sent to the address we offered in the email. 

Please note that orders must be returned in the same country which they were originally purchased in.

If your return is accepted, customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

Please note that for all countries taxes, duties and shipping costs are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.

You can always contact us for any return question at service@lavanaura.com.

Damages and issues
If your item develops a quality issue within 30 days of receipt, please contact us for a free repair or replacement. We will cover the repair and reshipment cost for verified quality-related issues.

For issues arising after 30 days due to normal wear, usage, or accidental damage, refunds are not available. However, we do offer repair services — you'll only need to cover the shipping costs both ways. Repair fees, if any, will vary based on the extent of damage.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Final Sale collection items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@lavanaura.com.

We appreciate your trust in Lavan Aura and strive to provide the best service possible!