Shipping policy

We ship all orders from our quality control office in China. 

All orders require 2–5 business days of handmade production time before dispatch, excluding weekends and public holidays.

International orders typically have a shipping time of 8-18 days. Except for any unforeseeable circumstances.

Once your order has been dispatched and shipped, you will receive a tracking number.

When placing an order, customers must submit a full, accurate residential or commercial shipping address. If incomplete or incorrect address details lead to delayed, lost, or misdelivered parcels, our brand accepts no responsibility for associated losses or damages.

In the event that the address is not correct or a customer is unable to pick up a package, and the goods are returned to us, re-sending is carried out at the expense of the client, including the shipping fee for the second shipment.

The customers are responsible for all additional charges, including any taxes, duties, customs fees, and tariffs imposed by the destination country. Extra delivery surcharges will be added separately for orders shipped to remote regions.

Refusal to cover customs fees will cause your parcel to be returned to our warehouse. Any shipping and handling costs incurred for the return shipment will be withheld from your refund.

For questions about applicable customs taxes before ordering, please consult your local customs office.

Contact our support team if your tracking shows undelivered status after 15 business days. We will assist with carrier claims, but we are not liable for packages lost by third-party logistics providers.

Please note that shipping costs for all countries are non-refundable.